JOB SUMMARY

Personal Bankers have an in-depth knowledge of Northwest products and services. This position connects our customers with Northwest products and services that fulfill their financial needs while ensuring an exceptional customer experience that helps implement strategies to attain office goals.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION REQUIREMENTS - High School Diploma or equivalent

WORK EXPERIENCE

3 - 5 years Banking and/or retail experience

3 - 5 years Cash handling experience

3 - 5 years Consumer Lending experience

3 - 5 years Customer service experience

ESSENTIAL FUNCTIONS

• Open new accounts and communicate with customers to recognize cross-selling opportunities
• Identify and resolve customer issues as well as resolve or escalate issues referred by the office team
• Assist with implementation of Northwest's strategic business plan and marketing initiatives
• Maintain community presence and involvement
• Cross train on additional responsibilities such as being on the Teller line
• Educate and/or refer Northwest solutions that meet our customer/client needs through the Northwest 360 model - bank, borrow, invest, and insure
• Contribute to the overall sales performance of the office team
• Assist the Manager in all phases of office operation including opening, processing, and maintaining customer accounts, and completing Audit Certification requirements
• Originate and process consumer loan requests
• Knowledge of all job-related operating systems including Teller, Platform, and Lending Systems
• Review and monitor daily scorecard
• Supervise and guide the office's success of operations and audit
• Supervise vault operations and procedures
• Participate in regular office meetings
• Attend educational/training seminars as needed
• Able to work evening hours and weekends as scheduled or assigned
• Conduct outbound business calls/referrals on a regular basis

GENERAL EMPLOYEE KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to establish effective working relationships among team members and participate in solving problems and making decisions
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
• Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
• Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
• Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas

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