Position Purpose:

Under management’s direction, the Hospital Services Swing worker travels between customer healthcare facilities providing on-site proactive collection and exchange waste containers for various Stericycle programs. This includes, but not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substances, and Document Management. This service is provided at regularly scheduled intervals for assigned facilities. Fills in for other Team Members who are on vacation, sick, leave, etc. Assists Supervisor, as needed, covers schedules and locations, which may vary based on coverage required.

Key Job Activities:

Primary back up for Hospital Services Technicians. Travels between customer healthcare facilities to proactively monitor, collect, and exchange waste containers for various Stericycle programs and services, including but not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substance and Document Shredding. Installs product, resurvey accounts and assists Supervisor in asset/inventory management.    60%
Interacts professionally with onsite customer staff to ensure service expectations are met or exceeded. May travel to customers in assigned area to proactively resolve customer service questions and issues.    15%
Maintains a rigid collection and service schedule. May assist with installs as required.    10%
Communicates duty status on a defined scheduled.    10%
Performs other related duties as required or requested.    5%

Education:

Experience (North America & LATAM):

Required Years of Experience (North America only):   2+ years
Preferred Experience:   Good knowledge & understanding
For Management jobs, years of management experience preferred:   None
•    2+ years of industry related experience in a customer service capacity preferred, or the equivalent in related work experience, demonstrating strong communication skills and tact in providing superior customer service in a variety of settings and situations.
•    May require mandatory immunizations and credentialing based on customer requirements.
•    Must possess a valid driver’s license. Must possess reliable transportation to travel between customer facilities.
•    Must reside within reasonable commuting distance of primary customer base, based on business needs.   
•    Demonstrates ability to work independently and with little supervision. 
•    Demonstrates knowledge of computer software applications including spreadsheets and application-based programs to track daily KPI’s.

Experience (EMEAA):

Certifications and/or Licenses:

Benefits:

Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.