Carnegie Mellon University is a private, global research university that stands among the world's most renowned education institutions. With ground-breaking brain science, path-breaking performances, creative start-ups, big data, big ambitions, hands-on learning, and a whole lot of robots, CMU doesn't imagine the future, we invent it. If you're passionate about joining a community that challenges the curious to deliver work that matters, your journey starts here!
The Director of The HUB oversees integrated service delivery to students and families for financial aid, bill payment, records and registration, and ID card services promoting a progressive and simplified student experience and a culture that supports student success. A centralized student service center, The HUB provides support and counsel to enrolled students, families, and the university community specific to the operations of the Student Accounts Office, University Registrar's Office, Student Financial Aid Office, and ID Card Services. Intending to support student enrollment and persistence, The HUB provides individualized attention and technologically responsive tools in a professional, welcoming, and accessible environment across seven schools and colleges and over 14,000 students by understanding the service needs of a diverse, multicultural population as well as accessibility standards (ADA) in providing services, both in-person and virtually.
Reporting to the Associate Vice Provost, the Director will oversee The HUB central student service operation and supervise staff. In addition to leadership and management of The HUB, the Director is a strategic thought partner and is responsible for leading and directing strategic priorities and process improvements. Furthermore, the Director manages budgeting, resource allocation, and daily operations at The HUB, while also overseeing training, evaluation, and compliance of team members. Additionally, they collaborate with the Enrollment Management Communications team to strategize and implement communication plans, enhance student engagement, and approve outreach materials.
Essential Duties & Responsibilities:
Inclusion and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who can effectively interact with a varied population of diverse audiences. We are looking for someone who shares our values and who will support the mission of the university through their work.
Qualifications
Requirements:
Joining our team in this position opens the door to an array of exceptional benefits, available to all full-time Carnegie Mellon University employees. Experience the full spectrum of advantages, from comprehensive medical, prescription, dental, and vision insurance to enticing retirement savings programs. Unlock your potential with tuition benefits, and take well-deserved breaks with generous paid time off and holidays. Rest easy knowing you're covered by life and accidental death and disability insurance. For a comprehensive overview of the benefits awaiting you, explore: .
At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role's responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique key skills and the diverse perspectives you bring. Our commitment to fostering an inclusive work environment means we also account for geographic differentials. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations.
Are you interested in this exciting opportunity?! Apply today!
Location
Pittsburgh, PAJob Function
Enrollment and RegistrationPosition Type
Staff - RegularFull Time/Part time
Full timePay Basis
SalaryMore Information:
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Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.