As s ETQ Reliance System/ Configuration Analyst, you will collaborate with business units or functional groups to clarify and communicate business requirements, assuring products and services are aligned with business needs. You will become business or function specialist, can be technology generalists or specialists, providing an array of services such as business process improvement, priority-setting facilitation, project definition or design, and broker IT and contract services.

Key Responsibilities

• Guide the Quality team on best practices of business processes and effective usage of tools and technologies.
• Translate requirements and communicate the impact to the Quality team.
• Create and update functional/business specifications and work with IT technical resources (internal and external) to complete the systems changes and enhancements.
• Complete functional testing for system changes and enhancements.
• Learn the standard QMS software: ETQ Reliance modules.
• Provide technical leadership for QMS software implementation and upgrades.
• Lead the Development and maintain system customizations and integrations.
• Develop and execute testing plans to ensure system stability.
• Troubleshoot and resolve technical issues jointly with SaaS vendor.
• Develop and maintain technical documentation.
• Support minor user requests such as ad-hoc reports, data extraction, data analysis using Excel, Teams and PowerBI
• Lead or assist in power user and end user training.
• Participate in requirements gathering, configuration and process design sessions.
• Manage supporting business process documentation, such as SOPs, work instructions, or process diagrams.
• Develop knowledge of best practices, commonly used concepts/methods, and procedures for conducting business analysis

Qualifications

• A four-year bachelor's or master's degree in computer science, Management Information Systems, related discipline.
• A minimum of 5-7 years of experience in the IT industry.
• Experience in software development or technical support.
• Knowledge of software development and testing methodologies.
• Familiarity with quality management systems and regulations.
• Experience managing global setups, services, and implementations.
• Systematic, business-oriented approach, receptiveness to new technologies.
• Strong documentation and presentation skills experienced.
• Preferable: knowledge in areas such as Aerospace Industry, ISO, CFR21, ITAR Government Regulations.
• Must be willing to participate in a hybrid workplace with a minimum 2 days in the office (Pittsburgh or Los Angeles)
• Must be a US Citizen or permanent resident.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.