Justrite Safety Group is a growing family of industrial safety companies. Together we protect workers, workplaces and the environment with a comprehensive range of industrial safety solutions. All Justrite Safety Group portfolio companies are united by deep safety knowledge, long experience, and a commitment to protecting people, property, and the planet.
Summary:
Justrite Safety Group is looking for an Account Support Specialist to join their operations at the Mattoon, IL or Wellsburg, WV facility. The position reports to the Account Support Specialist Supervisor. The purpose of this position is to serve as the key contact for both external and internal customers regarding all product lines. As well as a key contact for our external sales team. Problem solving, decision making, and communication skills are required to maximize the focus on customer relationship management, also working well in a team environment. The ability to review and recommend improvements and enhancements within Customer Service. This position is also responsible for generating new sales opportunities through analysis of distribution and penetration of various channels working the respective Sales Reps. The position also requires review of current markets, analyze competitor share, and recommend opportunities to bundle Justrite and work with Sales Reps to gain market share.
RESPONSIBILITIES:
REQUIREMENTS:
* Ability to work in a team environment; assertive, persuasive and diplomatic
* Ability to prioritize and organize a demanding workload in a fast-paced environment
* Must have initiative and ability to achieve objectives with minimal direction
* Decision-making and problem-solving skills
* Professional telephone etiquette (soft skills)/excellent communication skills
* Computer skills within a Windows environment, MS Office, Excel and MAPICS
* Ability to analyze information and develop recommendations to present to management
* College degree in business area preferred
* 2-3 years in a fast paced customer service environment
BENEFITS:
We offer excellent comprehensive benefits that include: