Work Days and Expected Hours:

Monday - Friday: 8:00 AM to 5:00 PM

(Additional hours as necessary to meet the objectives of the department)

Function:Provides internal and external customer service in a centralized Loan Servicing Center and performs various administrative and clerical duties in support of the operation of the Loan Systems Department (Insurance/Escrow processing, Credit Insurance Servicing).

Duties and Responsibilities:

• Will perform some of the following functions for the servicing of loans:

  • Credit Insurance/ Debt Cancellation Servicing - Includes but is not limited to

    • Assists customers with claims

    • Processing Payments

    • Assists customers with issues that arise

    • Assists S&T Bank Accounting Department with monthly reconcilements of new and current business

  • PMI Servicing - Includes but is not limited to

    • Processing monthly payments to Servicers

    • Assists customers with the cancellation process

  • FNMA Processing - Includes but is not limited to

    • Daily reporting of Monthly and Biweekly payments using SURF

    • Daily Cash Remittance using SURF

    • Loading Participations on all New FNMA Loans Sold

  • Escrow Servicing - Incudes but is not limited to

    • Assists with the Semi-Annual Tax payment Processing including preparing tax bills to be paid and paying tax bills before the Discount Date

    • Pays Annual Hazard and Flood Insurance payments

    • Assists with daily reports that monitor new escrows loaded to the system and escrows from paid off loans

    • Assists customers with various escrow issues and questions

    • Has a general understanding of the Annual Escrow Analysis process and can assist customers with general questions

  • Performs general account maintenance such as billing adjustments, payment schedules, etc. related to Credit Insurance, PMI, and Escrow

• Researches and resolves questions for both internal & external customers

• Maintains a good working relationship with all bank employees. Demonstrates the ability to work independently. Works as a team player to contribute to the success of the department and in turn the organization

• Assumes additional duties as required.

Physical Demands

Utilizes fingers and manual dexterity skills for typing, filing, and data entry on a frequent basis up to 95% of the business day. Possess the ability to focus visually at a close distance of 18"-20" for a period of up to 85% of the business day. Must be able to occasionally lift and/or move up to 20 lbs, stand, walk, and reach with hand and/or arm throughout the business day. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education

Requires a high school diploma or equivalent basic academic education.

Experience

One to two years general experience.