Assumes responsibility for ensuring the satisfactory handling of internal or customer related telephone inquiries or service related problems by performing the following functions Promptly responding to customer/internal inquiries in a courteous and professional manner to ensure complete customer satisfaction. Providing customer and internal personnel with accurate produc

Performs one or more of the following functions Proves competencies in bank operations by Completion of the RSS training Rotation as assigned by Consumer Bank Training in conjunction with Retail Operations. Shows accuracy and balancing skills by maintaining a balancing rate of 90% for six consecutive months. Assists in the supervisory responsibility for the efficient and

Completion of Frontline & Platform Training program as assigned by Consumer Bank training. Uses a combination of Computer Inquiry Systems, FOR LIFE sales skills, product knowledge, and knowledge of policies and procedures to successfully operate a customer service window in an efficient and accurate manner, providing exceptional customer service on a variety of transactio

Will perform some of the following functions for the servicing of loans Credit Insurance/ Debt Cancellation Servicing Includes but is not limited to Assists customers with claims Processing Payments Assists customers with issues that arise Assists S&T Bank Accounting Department with monthly reconcilements of new and current business PMI Servicing Includes but is not limit

Provides an independent analysis of credit quality, credit administration management, processes and controls of lending and credit risk management functions, corporate management and lending unit management. May perform the responsibilities of a Team Leader during all Credit Risk Reviews and Process Reviews. These responsibilities include but are not limited to planning,

Assume responsibility for daily functions within a Loan Records unit for efficient and effective operation by Prioritizing work received in unit and assigning to staff to meet deadlines and prevent backlogs Monitoring and assisting staff in completing their job duties Providing system or loan training to staff Developing and updating of written procedures and workflow Ens

Assumes responsibility for ensuring the satisfactory handling of internal or customer related telephone inquiries or service related problems by performing the following functions Promptly responding to customer/internal inquiries in a courteous and professional manner to ensure complete customer satisfaction. Providing customer and internal personnel with accurate produc

Acquires and maintains detailed knowledge of all consumer loan products, all applicable laws, and S&T Bank's Lending Policy to ensure compliance. Maintains proficiency in Consumer Documentation software, Microsoft Word, Excel, Internet searches, E mail, I.B.S., Consumer Loan Origination System, and Optima along with the upgrades to these programs or replacement software a

Designs and supports the implementation of lesson plans, materials, and manuals to support all enterprise wide training and others as deemed necessary for effective Supports operational refreshers with corresponding departments. BVS System e learning modules Security, Regulatory, and Compliance Training Product Knowledge & Department Training Assists with Leadership Train

Develops a working skill set, including competencies in bank operations, a strong knowledge of policies and procedures and bank products/services available to customers. Shows accuracy and balancing skills by maintaining a balancing rate of 85% in accordance with Retail Policies and Procedure manual. Demonstrates knowledge of Consumer Bank Customer Service Expectation & o

Proves competencies in bank operations by Completion of the New to S&T RSS Job Family Plan as scheduled by Retail Training in conjunction with Retail Operations. Shows accuracy and balancing skills by maintaining a balancing rate of 85% in accordance with Retail Policies and Procedure manual. Demonstrates knowledge of Consumer Bank Customer Service Expectation & offer eac

Acquires knowledge of all consumer loan products, all applicable laws, and S&T Bank's Lending Policy to ensure compliance. Disburses new loan proceeds upon receipt of required documentation for equity loans. Reviews tickets made by retail staff for funding on Non Real Estate loans to ensure accuracy. Reviews insurance policies for appropriate limits and coverage and mortg

Support the maintenance of an accurate and complete HMDA Loan Application Register by Review every Consumer Equity loan for HMDA accuracy Determine the action code for all cancelled and denied loan applications Input correct HMDA data on Consumer Loan Origination System Assist in the training and education of Consumer Lending and Lending personnel who submit equity applic

Monitors Post Close and HMDA staff to guarantee exceptional customer services levels are met. Supervise a staff of Post Closer(s), who are responsible for the accurate funding of Home Equity Loans and document exception reporting on Consumer and Home Equity loans. Supervise a staff of HMDA Specialist(s), who are responsible for the accurate reporting of the HMDA Loan Appl

Maintains current in depth knowledge of federal and state laws and regulations related to data privacy consumer protection.Responsible for possessing a thorough knowledge of S&T's Consumer Compliance Program, policies, procedures and processes.As appropriate within the organization, communicates issues related to business operations, regulatory developments, emerging issu